Parking
There are no general parking facilities onsite on game days. We strongly encourage patrons to use the free travel on special event bus and train services to get to and from the concert. View public transport information here.

If public transport is not an option, parking is usually available for a fee at businesses surrounding the stadium. Please be aware that if you park on a street or in a business that is subject to a later road closure or parking restrictions you may be towed or delayed from exiting. Signage will be erected on the applicable streets and information on these restrictions will be available on our website closer to the event.

Mobility Parking
Onsite mobility parking is strictly available for patrons who hold a current mobility parking permit. 
Mobility access can be accessed from the eastern side of Beasley Ave. Please present mobility permit to traffic control staff for access.
Please be aware that exit from the carpark can be delayed for up to 1 hour following the end of the game to allow for safe pedestrian movement.

Coach Parking

Please email info@aucklandstadiums.co.nz if you require coach parking. Coach parking will be located on Hugo Johnston Drive. This parking is not available for motorhomes or campervans.

Campervan / Motorhome Parking
Campervan/motorhome parking is not available onsite. You can locate nearby camping sites at https://campable.com/

 

Where is my seat?
Your bay, row and seat number can be found on your ticket. Please only enter via the gate specified on your ticket.
Row A starts closest to the field.

I have East Lounge tickets – what does this entitle me to and do I have a seat?
If your ticket says EAST LOUNGE this means you have a seat outside in the East Stand and have access to the East Lounge. The East Lounge has a premium food offering and bathroom facilities. The lounge has floor to ceiling windows and tables for dining so you can also watch the show from inside if you wish.

Ticket Collection
Tickets can be collected from Gate B on the event day from 9.00am.

Gate Sales
Gate sales will be available from the Box Office at Gate B XX hours prior to gates open.

Tickets purchased from Viagogo/Trade Me or Other On-seller
Ticketek is the official ticketing agent for this show. We cannot guarantee the authenticity or validity of tickets purchased from third-party sellers such as Viagogo or individuals selling on Trade Me.

 

Travel to and from the venue on special event bus and train services is included in your concert ticket. Please visit the Auckland Transport website for more information.
Please retain your ticket for the ride home.

Bag / Coat Check 
Unfortunately, we do not provide a bag or coat check. 

Smoke-free policy

Mt Smart Stadium in a totally SMOKEFREE Zone-Patrons must leave the Stadium grounds to smoke.

Drugs and Alcohol Policy

• Mt Smart Stadium complies with the Liquor Licensing Authority and prohibits the serving of alcohol to intoxicated or under-aged persons.
• Intoxicated or under-aged persons who are apprehended with alcohol will be escorted from the premises.
• Mt Smart Stadium maintains a strict ‘no drugs’ policy, illicit drugs are prohibited and will be confiscated at the gate.  Any persons apprehended with drugs in their possession will be escorted from the premises.
• Incidents involving alcohol or drugs will be referred to the police where the situation requires it.

Lost, stolen or damaged property

Stadium management take no responsibility for any damage to, loss or theft of a patron’s personal property while on stadium property.

Behaviour

• In extreme cases, a patron who exhibits unacceptable or disruptive behavior may be asked to leave the stadium.
• Failure to comply with a direction from Mt Smart Stadium staff, security staff or NZ Police to leave the event venue may render the ticket holder liable to arrest and prosecution for the offence of trespass under section 4 Trespass Act 1980 which is punishable on conviction by a fine not exceeding $1,000 or a term of imprisonment not exceeding 3 months.

Weather
Game will go ahead rain or shine. If rain is predicted, bring a poncho or raincoat as umbrellas cannot be erected within the venue.

Dress code

• Clothing must conform to reasonable standards of decency
• For safety reasons, footwear is to be worn at all times
• We do not permit gang patches to be displayed.

Security

• If you refuse to present any of the requested items for searching, you may be denied entry.
• We reserve the right to search vehicles entering the stadium.
• Entry may be refused if a patron is intoxicated or under the influence of illicit substances.
• Stadium management and its representatives reserve the right to request patrons to present any clothing, bags and other carried items for searching before you enter the stadium

Permitted Items (please check our website regularly for updates)
• Small personal cameras and camera phones are allowed. Professional cameras, or any camera with a lens larger than a standard watch face (or exceeding 4cm in diameter).will not be permitted.
• One sealed plastic water bottle (up to 1 litre). Please note that depending on the security requirements of the event, the lid may be removed and discarded on entry
• Disability assistance dogs.
• Banners, placards and flags no larger than 1m x 1m with sticks and poles detached before entering the stadium.
• Small quantities of home prepared food such as sandwiches, fruit and baking.

Prohibited Items
• Bags larger than 350mm x 300mm x 400mm
• Video cameras and recording device (this does not include mobile phones)
• Photographic devices with a lens larger than a standard watch face (not exceeding 4cm in diameter).
• Prams & strollers
• Selfie sticks
• Go Pros
• iPads or Tablets
• Cans or glass of any kind
• Strictly NO alcohol or illicit drugs
• Branded or commercial food and drinks, including takeaways
• Metal utensils, cutlery, etc
• Chilly bins / Coolers
• Dangerous goods
• Fireworks, flares, lasers or flash lights
• Knives, Tasers, Mace, Chains, Spurs or Studded Jewellery
• Offensive weapons including, but not limited to, any object that may be used as a projectile such as glow sticks, balls, containers, etc
• Air horns or loud hailers
• Umbrellas or other sun/rain shelters
• Furniture chairs or stools
• Skateboards, rollerblades, bicycles or scooters
• Animals (excluding service dogs such as guide dogs and police or emergency service dogs)
• Any other items deemed by stadium management or the promoter to be illegal, dangerous or a nuisance to yourself or others

Please note that prohibited items will be confiscated and will not be returned. If in doubt, leave it at home. Stadium management and the promoter take no responsibility for confiscated items.